Refund policy

Refund Policy

At Botanical Blossoms, every product is handmade in small batches from natural ingredients. We want you to love what you ordered, so please read the policy below:

Returns For health and Safety Reasons

We can't accept returns on opened or used products. Unopened, unused items in their original packaging can be returned within 30 days of delivery. To start a return, email us at mybotanicalblossoms@gmail.com with your order number. Return shipping is paid by the customer unless the error was ours.

Damaged, Defective, or Incorrect Items 

If your order arrives damaged, leaking, or wrong, contact us within 7 days of delivery. Include your order number and a photo of the item and packaging, and we'll send a replacement or give you a full refund at no cost to you.

Refunds will be issued after we receive and inspect a return, or approve a claim for a damaged item, we'll refund your original payment method within 5–10 business days. Original shipping charges can't be refunded, except when we made the mistake.

Sensitivities and Reactions Can Happen

 Our products are made with natural ingredients, but anyone can be sensitive to any ingredient. Please check each product's ingredient list and do a patch test before full use. We can't give refunds for allergic reactions to opened products, but please reach out. We're always glad to help you find a product that suits your skin better.

Melted Product Policy 

In the summer months, the heat can cause the tallow creams, balms, and salves to soften or melt. That doesn't affect quality, and the product will set again at room temperature. Melting in transit isn't counted as damage. Please contact us to get instructions if you wish to re-whip your product. 

Questions?

Email us at mybotanicalblossoms@gmail.com and we'll get back to you within 2 business days.