Shipping policy
Shipping Policy
Processing Time
Every order is handmade in small batches. Sometimes items are made to order due to limited ability to store large amounts of inventory. Orders are usually packed and shipped within [1–3] business days, not counting weekends and holidays. Around launches and holidays it can take a little longer, and we'll let you know if there's a delay.
From June 1st to August 31st orders with meltable products will only be shipped Monday through Wednesday to minimize time spent in processing facilities over the weekends to reduce the chances of melting.
Where We Ship
We currently ship within the United States.
Shipping Rates
Shipping costs are calculated at checkout based on your order and location. Orders over $75 ship free.
Delivery Times
Once your order ships, delivery usually takes [3–7] business days, depending on your location and the carrier. You'll get a confirmation email with a tracking number as soon as your order is on its way.
Summer Time
Tallow balms and salves can soften or melt in hot weather. That doesn't affect quality, and the product will firm up again at room temperature. During summer months, we recommend bringing packages inside promptly.
Lost or Stolen Packages
We're not responsible for packages marked as delivered by the carrier. If your package is lost in transit, contact us at mybotanicalblossoms@gmail.com and we'll work with the carrier to resolve it.
Wrong Address
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We'll do our best to fix it before your order ships.
Questions?
Email us at mybotanicalblossoms@gmail.com and we'll reply within 2 business days.